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Terms & Conditions

The terms that apply when you book or use Cleanitt's laundry, dry-cleaning or steam-press services.

Last updated 23 September 2026

By booking or using Cleanitt's laundry, dry-cleaning or steam-press services, you agree to the following terms:

1. Service & Booking

  • Cleanitt provides laundry, dry cleaning, steam pressing and related garment-care services.
  • Customers must provide accurate contact, pickup/delivery and order information.
  • Cleanitt may inspect garments before processing and may refuse items that are unsuitable, unsafe or excessively fragile.

2. Garment Condition

  • Customers should disclose existing stains, tears, holes, fading, weak fabric, previous damage or special-care requirements.
  • Pre-existing defects may become more visible during cleaning.
  • Cleanitt will take reasonable care, but inherent fabric characteristics such as shrinkage, colour bleeding, fading, stretching or damage to loose embellishments may occur depending on the garment.

3. Stains & Cleaning Results

  • Cleanitt makes reasonable professional efforts to remove stains but complete stain removal cannot be guaranteed.
  • Cleaning results depend on the fabric, type/age of stain, previous treatments and garment condition.
  • The service charge remains applicable even where a stain cannot be completely removed.

4. Pockets & Valuables

Customers must empty all pockets before handing over garments. Cleanitt is not responsible for cash, jewellery, documents, electronics or other personal items left inside garments.

5. Special & Delicate Garments

Designer, bridal, antique, heavily embellished, leather, suede, silk and other delicate garments may require special assessment, additional charges or may be refused where processing presents significant risk.

6. Pickup & Delivery

  • Pickup and delivery times are estimated unless specifically confirmed as guaranteed.
  • Delays may occur due to traffic, weather, operational issues, public holidays or circumstances beyond reasonable control.
  • Customers should provide correct addresses and be available to receive their order.

7. Loss or Damage

Cleanitt takes reasonable care of garments while they are in our possession. If an item is established to have been lost or damaged due to Cleanitt's responsibility, the claim will be handled under our Damage & Loss Policy, subject to applicable law.

8. Customer Complaints

Any missing item, damage or quality concern should be reported to Cleanitt promptly after delivery. Customers may be asked to provide order details, photographs or other information required for investigation.

9. Unclaimed Orders

Customers should collect/accept delivery of completed orders promptly. Cleanitt may contact customers regarding unclaimed orders. Storage or other applicable charges may apply after reasonable notice.

10. Cancellation & Refunds

Cancellation and refunds are subject to Cleanitt's Cancellation & Refund Policy. Once processing has commenced, cancellation may not be possible.

11. Force Majeure

Cleanitt will not be responsible for delays or loss caused solely by events beyond reasonable control, including natural disasters, fire, riots, government restrictions, severe weather or major transportation/power disruptions, subject to applicable law.

12. Pricing

Prices are based on the service and garment category selected. Items requiring special treatment or incorrectly classified at booking may be re-priced after inspection, with the customer being informed where practicable.

13. Changes to Terms

Cleanitt may update these Terms from time to time. The latest version will be published on this website.

14. Governing Law

These Terms are governed by applicable laws of India and are subject to applicable consumer-protection laws.

Contact

Cleanitt: Laundry | Dry Clean | Steam Press

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