Cancellation & Refund Policy

Customers may request cancellation before their garments are collected. Where no service has been performed, the applicable amount will generally be eligible for refund, subject to the order/payment terms.

Once garments have been collected and processing has started, cancellation may not be possible.

If Cleanitt is unable to provide the booked service and the service has not been performed, the applicable unperformed service amount will be refunded or otherwise resolved with the customer.

If an item has been booked under an incorrect category or requires special treatment, Cleanitt may communicate the revised price before proceeding.

If you believe your garment has not received the purchased service properly, please contact us promptly. We may inspect the item and, where appropriate, offer reprocessing or another suitable resolution.

Approved refunds will normally be processed through the original payment method or another appropriate method communicated by Cleanitt.

Processing time may depend on the payment provider or bank.

Coupons, discounts and promotional credits may have additional conditions, expiry dates or minimum-order requirements stated with the offer.

No refund will ordinarily be provided solely because a stain could not be completely removed where Cleanitt has performed the purchased service with reasonable care.